Last week, Angela Mensah-Poku bid farewell to Vodafone Ghana after spending an impressive 15 years there as the Director for Digital Transformation and Commercial.
Her contributions helped drive commercial and operational excellence beyond Ghana's borders, making a lasting impact on the telecom industry in the country. Angela's journey with Vodafone Ghana began in 2009 when she joined as Chief of Staff, becoming one of the first diaspora talents to return to her homeland after Vodafone acquired Ghana Telecom.
Over
the years, she held various pivotal roles within the organization, including
Head of Fixed Services, Head of Corporate Sales, Director for Vodafone Business
Solutions and Managing Director Vodafone Wholesale, and, most recently, the
Director for Digital and Commercial Operations. Before joining Vodafone, Angela
garnered valuable experience at British telecom in the UK.
Angela's
vision and leadership were instrumental in transforming Fixed Services to
deliver exceptional customer experience across various segments. As the
Director of Digital and Commercial Operations at Vodafone Ghana, she championed
the company-wide digital transformation agenda & the introduction of ToBi,
AI Chatbot and My Vodafone App. Her initiatives resulted in accelerated
commercial growth, digital efficiency, and showcased Angela's commitment to
embracing cutting-edge technologies, including Artificial Intelligence (AI).
Angela's
leadership shone even brighter during the pandemic, where she prioritized the
safety of frontline employees while ensuring the continuity of critical
customer operations. Her hands-on approach, which included accompanying
engineers on their visits and providing support to retail stores, exemplified
her commitment to leading from the front, especially during times of adversity.
Beyond
her corporate endeavours, Angela is a key contributor in driving Women in STEM
through her own personal mentorship and as an early supporter of the WiSTEM
Programme at KNUST. Angela's exceptional contributions have earned her numerous
accolades and recognitions, including the special recognition for her
outstanding contribution to the Enterprise and Small Business sector at the
ninth edition of the Ghana Information Technology and Telecoms Awards (GITTA)
in July 2019, as well as the Best Digital Enabler in 2020, at the Tenth GITTA
awards.
Angela
Mensah-Poku holds an MSc in Information Systems and a BSc in Politics. Her
continuous pursuit of knowledge and expertise includes completion of the
Executive Leadership Programme at the London Business School and Executive
Programme in Service Automation: Technologies and Implementation
She
is a member of the British Chartered Institute of IT, and the Ghana Institute
of ICT Professionals, with a focus on Artificial Intelligence (AI), Data
Science, and Internet of Things (IoT).
As
Angela Mensah-Poku embarks on her next chapter, her legacy of leadership and
innovation in Ghana's telecom industry will continue to inspire and shape the
future of the sector.
By: Kanto Okanta