Customers on the MTN ‘Free After 1’ call plan will
enjoy an enhanced customer experience with more value-added services with the
introduction of 'Free After 1 Extra' service.
MTN ‘Free After 1’ service was introduced a few years
ago to allow customers enjoy longer call periods after payment for the first
minute of the call. Customers can subscribe to the service by dialing *550#,
select option 6, to activate ‘Free
After 1 Extra’ and enjoy an uninterrupted call for 60 minutes and pay
for the first 1 minute after every 10 minutes on a call.
With this new plan, Customers who subscribe will only
pay for the first minute of a 10-minute call and will continue the call for up
to an hour without any interruption. This means that the customer will be
charged one minute in blocks of 10 minutes.
The Free After 1 Extra is an improvement on the Free After 1 plan which
requires that the customer drops the call after every 10 minutes.
Chief Commercial Officer of MTN Ghana, Noel Kojo Ganson
said, “this enhanced plan was introduced
based on customer feedback. We are confident that the newly introduced, ‘Free
After 1 Extra’ service allows customers to stay connected and enjoy
uninterrupted calls with their business associates, family, and loved ones.” Motivated
by our belief that ‘Everybody deserves the benefits of a modern, connected
life, we continue to create relevant offers for each customer category to meet
their unique needs and preferences.”
With the changing dynamics of customer preferences in
the use of telecommunications services, MTN continues to drive customer
satisfaction by leveraging technology to develop products and services that
delivers value. These services include Free After 1 Extra, MTN Pulse Mashup,
MTN Jara amongst others.