MTN Mobile Money Limited CEO reaffirms commitment to digital and financial Inclusion at 2024 MoMo Fintech Stakeholder Forum

MTN Mobile Money Limited CEO, Shaibu Haruna, has reaffirmed his company's dedication to fostering a collaborative environment that promotes digital and financial inclusion for all.

“We will work collaboratively with governments, regulators, businesses, FinTechs, the media among others to create an enabling environment that supports digital and financial inclusion for all.”

At the 2024 MoMo Fintech Stakeholder Forum, which marks 15 years of progressive financial and digital inclusion in Ghana, Shaibu Haruna outlined ambitious plans to enhance financial literacy, broaden access to digital tools, and ensure that these services are inclusive and accessible to all Ghanaians.

During his address, he disclosed MTN Mobile Money Limited's vision for the future, which centres on empowering communities by expanding access to financial and digital services, highlighting the importance of innovation, collaboration, and sustained investment in building a resilient and inclusive digital financial ecosystem that caters to the diverse needs of Ghana's population.

Reflecting on the past 15 years, Mr. Haruna noted the transformative impact of MTN Mobile Money on millions of lives, its significant contribution to Ghana's socioeconomic development, and its role in creating thousands of job opportunities. He expressed deep gratitude to the various stakeholders for their continued support and partnership, which have been instrumental in advancing the company's mission of bringing essential digital and financial services to customers across the nation.

The forum, themed "Empowering Communities – Celebrating 15 Years of Progressive Financial & Digital Inclusion," also featured a panel discussion that brought together key industry leaders. The panel included Kwame Oppong, Director of Fintech & Innovation at the Bank of Ghana; Gillian Darko, Chief of Staff and Director of Strategy at Yellow Card; Ebow Anamuah-Mensah, CTO of IT Consortium; Priscilla Hazel, Group Head of Commercial at Nsano; and Martha Acquaye, Head of Digital and Inclusive Banking at Cal Bank.

The panellists shared valuable insights on the future of fintech in Ghana, stressing the need to invest more in customer education to build and maintain trust in fintech operations. They also indicated the importance of reducing data costs and providing access to customer behavioural data to enhance service delivery.

The discussion concluded with a consensus that the fight against fraud is a collective obligation, requiring concerted efforts from all stakeholders to protect customers and ensure the integrity of the digital financial ecosystem.

By:  Nana Appiah Acquaye