MTN Cameroon welcomes Minister of Posts and Telecommunications
Date: 2024-10-10
MTN Cameroon has welcomed a high-level delegation of government officials led
by the Minister of Posts and Telecommunications, Minette Libom Li Likeng.
Accompanying the Minister were several administrative authorities from the
Littoral Region, including Governor Samuel Dieudonné Ivaha. The visit was part
of an ongoing effort to assess MTN’s progress in improving its electronic
communications services and addressing the key resolutions established during
the sector-based consultation held on April 27, 2023.
The minister and
her delegation focused on reviewing the steps MTN Cameroon has taken to enhance
service delivery, particularly in relation to network quality, customer
satisfaction, and infrastructure development.
As part of the
visit, the government delegation was given an in-depth tour of MTN Cameroon’s
Service Operations Centre (SOC). The officials were able to observe firsthand
how the company monitors its network performance and service quality in
real-time. The SOC provides MTN with the ability to swiftly identify and
address any technical issues, ensuring that customers enjoy uninterrupted,
high-quality telecommunications services.
Following the
tour, Madam Libom Li Likeng commended MTN Cameroon for its unwavering
dedication to improving the quality of its services. She acknowledged the
company's tangible efforts to implement the recommendations that emerged from
the April 2023 consultation and emphasized the importance of continued
investment in network enhancements. The Minister expressed her appreciation for
the measures MTN Cameroon has put in place to strengthen service reliability
and urged the company to maintain its focus on further improving customer
experiences.
MTN Cameroon
CEO, Mitwa Ng’ambi, expressed gratitude to the government for its continuous
support and guidance, reaffirming the company’s dedication to aligning with
national goals and contributing to the development of the country’s digital
infrastructure.
By: Nana Appiah Acquaye
