#By: Nana
Appiah Acquaye
Mobile Money Zambia CEO
Komba Malukutila has highlighted the need for Africa’s fintech sector to move
beyond expanding access to digital financial services and focus on ensuring
customers can reliably use those services when and where they need them.
Malukutila made the remarks
during the “Africa’s Velocity Index” panel at the MTN Group Fintech Summit
2026, where fintech leaders from Uganda, Nigeria, Ghana, Zambia and Cameroon
examined the different stages of mobile money development across their markets
and priorities for the sector’s next phase.
The discussion focused on
how African markets can deepen the use of mobile financial services and deliver
more meaningful financial outcomes for customers rather than relying solely on
subscriber and transaction growth.
Malukutila brought
particular attention to customer experience, stressing that users ultimately
care about whether digital financial services are accessible and whether
sufficient liquidity is available when they need it.
The panel also examined
opportunities to encourage saving and investment through digital platforms,
improve agent liquidity and use technology to identify gaps in service
delivery.
Participants noted that
while mobile money has significantly expanded financial access across Africa,
greater adoption and usage will require stronger and more reliable ecosystems
capable of responding to everyday financial needs.
Malukutila’s contribution
placed customer accessibility and liquidity at the centre of the discussion,
highlighting the importance of ensuring that the infrastructure supporting
digital finance can keep pace with growing demand.
The panel brought together
different market experiences but identified a common ambition to build digital
financial ecosystems that extend beyond basic access and deliver greater value
to customers in their everyday financial lives.
