By: Nana
Appiah Acquaye
MTN MoMo Zambia and FNB
Zambia have launched an ATM Cash Out service that enables MoMo customers to
withdraw cash directly from their mobile money wallets at FNB Zambia ATMs
without a bank card or an FNB bank account.
The service, launched in
Lusaka, marks another milestone in the partnership between the two financial
services providers as they seek to expand convenient access to mobile money and
strengthen connections between digital wallets and traditional banking services.
The collaboration already
allows customers to transfer funds between MTN MoMo wallets and FNB bank
accounts, as well as make MoMo payments through FNB Point of Sale terminals.
With the introduction of ATM
Cash Out, customers can now access their MoMo funds through FNB Zambia’s ATM
network, providing an additional option for withdrawing cash and managing their
money.
MTN MoMo Zambia Head of
Strategy and Business Development, Pafyako Malema Museba, said the partnership
demonstrates the role collaboration can play in developing a more modern,
connected and inclusive financial ecosystem.
“Our ambition is to drive
financial inclusion in a way that makes a meaningful difference in the lives of
Zambians,” Museba said. She added that innovation should not only involve
introducing new technologies and services but should also make everyday financial
transactions simpler, safer and more convenient.
According to Museba, the new
service gives MoMo customers greater freedom and choice in accessing and using
their money, while reinforcing MTN MoMo’s commitment to working with financial
institutions and other partners to expand financial inclusion.
“Financial inclusion is
ultimately about ensuring that every Zambian can participate more fully in the
financial ecosystem,” she said. “By working together, we can remove barriers
between financial platforms and give customers simpler, more flexible ways to
manage their money.”
Victor Silavwe, Senior
Manager – Alternate Channels at FNB Zambia, said the ATM Cash Out service was
designed around the everyday needs of customers.
He said the service would
make it easier for customers receiving business payments, supporting family
members or requiring cash for everyday expenses to access their funds.
“At FNB Zambia, we remain
committed to creating solutions that are simple, secure and relevant to the
lives of Zambians,” Silavwe said.
