Samsung CEO offers unqualified apology to Galaxy S22 series users
Date: 2022-03-17
Samsung
Device Experience (DX) Chief Executive Officer, JH Han has rendered an unqualified
apology to Galaxy S22 series users following an aggressive app throttling
issue.
Speaking
during the Samsung Electronics 54th Annual Shareholders Meeting, Mr.,
Han conceded that they ‘failed to understand customers’ concern over the app and
gaming performance’ and gave the assurance that efforts are been made to remedy
the situation by rolling out a software patch to the Galaxy S22 series
smartphones.
Reports
monitored by Techreview Africa reveal that the performance issue was caused by
the Game Optimization Service’s (GOS) aggressive throttling performance in apps
to maintain optimal device temperature.
But
according to CEO Han, the GOS was designed to optimize phone performance
considering the diverse characteristics of gamers.
“The
device’s consistent performance is crucial when enjoying the high-end game, so
we limited the performance of CPU and GPU to the appropriate levels to minimize
overheating while maintaining consistency,” he explained.
Samsung’s
apology comes as a result of Galaxy S22 users taking to the various social media
platforms to express their frustration with the GOS app which limits the performance
of devices when it detects a gaming app is in operation.
By: Kanto Okanta
