Kenya's
President William Ruto has officially commissioned a new Call Center
International (CCI) at Tatu City, a move expected to create employment
opportunities for over 5,000 young Kenyan youths in the country's thriving
digital space. This development marks a significant milestone in Kenya's quest
to become a hub for Business Process Outsourcing (BPO) and ITES companies.
Located at
Tatu City, the new CCI facility is strategically positioned to leverage Kenya's
robust initiatives, including the Kenya Digital Superhighway, digital skilling
programs, and a supportive policy framework. These initiatives have made Kenya
an attractive destination for BPO and ITES companies, thanks to its
IT-talented, English-proficient, and youthful population.
According to
Cabinet Secretary for Information, Communication, and the Digital Economy,
Eliud Owalo, the BPO facility is already employing around 5,000 youth in the
digital space, with opportunities for partnership with the Kenya Kwanza
Government in the rollout of Digital Hubs in villages across the country.
The launch
event was attended by various dignitaries, including CS Trade and Investment
Rebecca Miano, Kiambu Governor Dr. Kimani Wamatangi, US Ambassador Meg Whitman,
CCI CEO Martin Roe, PS ICT Eng. John Kipchumba Tanui, National Assembly
Majority Leader Kimani Ichungwa, and Senate ICT Committee Chairman HON ALLAN K
CHESANG, among others.
President
Ruto emphasized the enormous opportunities available for Kenyan youth in the
digital space, stating that the country's prospects for the gig economy are
well within reach. This development is expected to further cement Kenya's
position as a leading destination for BPO and ITES companies, capitalizing on
Africa's growth potential.
The CCI
facility at Tatu City is expected to double the firm's capacity to over 4,000
seats in a single location, making it one of the largest in the region. This
expansion is driven by global demand for Kenya's talent in high-growth areas
such as business and technology services.
CCI provides
business process outsourcing, supporting customers worldwide with voice and
digital interactions from its facilities in Kenya and other locations. As a
leading player in technology, telecommunications, and financial industry
sectors, CCI serves clients in the United States, United Kingdom, Australia,
and other international markets.
By:
Nana Appiah Acquaye
