Ghana calls for improved telecom service delivery as MTN Marks 30 Years

By:   Nana Appiah Acquaye

The Minister for Communication, Digital Technology and Innovations, Samuel Nartey George, has urged MTN Ghana to align its market leadership with improved service quality, fair pricing, and expanded network coverage as the company marked its 30th anniversary in Accra.

Speaking at the press launch held on May 14, 2026, at MTN House, the Minister congratulated the company on reaching the milestone, describing it as a major achievement in Ghana’s telecommunications development over the past three decades.

He noted that the sector has evolved from limited fixed-line services in the 1990s into a modern digital ecosystem with more than 40 million mobile subscriptions, with MTN playing a central role in that transformation through the introduction of GSM technology, mobile money services, and continued investment in network infrastructure.

The Minister also referenced MTN’s US$1 billion network investment programme and its position as one of the country’s largest corporate taxpayers.

However, he stressed that MTN’s classification as a Significant Market Power operator carries increased responsibility, particularly in relation to pricing, service quality, network reliability, and transparency.

He highlighted ongoing consumer concerns, including high data costs, inconsistent rural coverage, dropped calls, and delays in customer service response, urging the company to ensure that investments translate into improved user experience.

Samuel Nartey George further called for stronger collaboration between government, regulators, and industry stakeholders to address issues such as infrastructure protection, cybersecurity, digital inclusion, and the national digital skills gap.

He noted that the Ministry is reviewing key policy frameworks, including spectrum management and data protection regulations, to support the next phase of sector growth.

Looking ahead, the Minister emphasized opportunities in emerging technologies such as 5G, artificial intelligence, cloud computing, and the Internet of Things, encouraging operators to invest in both commercially viable markets and underserved communities.

Chief Executive Officer of MTN Ghana, Stephen Blewett, described the anniversary as a reflection of a journey marked by connectivity, progress, and national impact.