By: Kanto
Kai Okanta
Yolanda Cuba, Deputy CEO of
MTN South Africa, has emphasised that businesses must strengthen execution,
rethink existing processes and prepare their people for change to realise the
value of artificial intelligence (AI).
In a post following her
visit to the MTN South Africa AI Expo, Cuba said she had engaged with
technology partners and explored the possibilities AI presents for the
business.
“The technology is
impressive. The possibilities are enormous,” she said, while raising a broader
question about whether businesses are ready to extract the value that AI
promises.
Cuba said technology alone
does not transform a business, highlighting the need for clarity about the
problems organisations are trying to solve, the courage to rethink existing
processes, the discipline to execute and people who are willing to change how
they work.
She said the opportunity
extends beyond automating existing activities to fundamentally rethinking how
businesses serve customers, make decisions and create value.
“AI is an enabler.
Transformation is a leadership choice,” Cuba said.
