Ethiopian tech developers demand improved internet service from Ethio Telecom
Date: 2023-08-15
Ethiopian tech developers have issued an open letter to Ethio Telecom,
demanding that the network operator makes urgent improvements to the quality of
their internet service.
The developers, who work remotely across Ethiopia, rely on the internet
to connect with clients, colleagues and resources, and have reported issues
with sluggish speeds, frequent outages and disruption to their workflow.
“We, the undersigned developers, are writing to express our
concerns about the poor internet service that we have been experiencing. We are
working remotely from different parts of Ethiopia, and we rely on your internet
service to connect with our clients, colleagues, and other resources. However,
the poor quality of your service is making it difficult for us to do our jobs,”
it said.
The developers claim that these problems are impacting their ability to
work effectively and efficiently, putting them at a competitive disadvantage
and deterring foreign investment in Ethiopia's tech sector.
“These problems are impacting our ability to work
effectively and efficiently. We are concerned that the poor quality of your
internet service is putting us at a competitive disadvantage. We are also
concerned that it is deterring foreign investment in Ethiopia's tech sector,”
it stated.
Among some of the most glaring concerns shared by the
developers include the consistent experience of sluggish internet speed, which
according to them hinders their ability to efficiently download files, stream
videos, and actively participated in online meetings, hampering their ability
to meet deadlines and communicate effectively.
The developers also found themselves grappling with frequent
and unexpected internet outages, a situation they claim disrupts their workflow
potentially leading to data loss, missed opportunities, and a diminished
professional reputation.
While acknowledging the challenges of providing internet service across
Ethiopia, the developers have called on Ethio Telecom to take action to improve
the quality of their service.
“We understand that you are a large company with a large
customer base. We also understand that providing internet service across a
large country like Ethiopia is challenging. However, we believe that you can do
more to improve the quality of your service,” it added.
By:
Nana Appiah Acquaye
