By: Nana
Appiah Acquaye
Cameroon’s
Telecommunications Regulatory Agency (ART) and MTN Cameroon have begun
high-level technical discussions aimed at improving the quality of
telecommunications services and enhancing customer experience for users across
the country.
The three-day engagement,
taking place from 21 to 23 July 2026 at the Golden-K Hotel in Kribi, is focused
on strengthening Quality of Service (QoS) and Quality of Experience (QoE)
across MTN Cameroon’s network.
The discussions are being
led by ART Director General Professor Philémon Zoo Zame and MTN Cameroon Chief
Executive Officer Wanda Matandela, with participation from ART Board
Chairperson Professor Justine Diffo née Tchunkam and members of the regulatory
body’s leadership.
During the meeting, MTN
Cameroon presented an overview of investments made during the 2025 financial
year, as well as additional investments committed in the first half of 2026 and
planned initiatives for the remainder of the year.
The operator outlined
measures aimed at expanding network coverage, improving service reliability and
strengthening the overall experience of subscribers.
ART and MTN Cameroon are
also reviewing mechanisms for monitoring and tracking the implementation of
technical improvements to ensure that planned interventions deliver measurable
and sustainable benefits for users.
The engagement forms part of
ART’s ongoing efforts to promote stronger dialogue with telecommunications
operators and address concerns around service quality. The regulator has
maintained a structured consultation process with sector players for nearly four
years as part of government-backed efforts to improve telecommunications
performance.
ART said the objective is to
move beyond short-term solutions and support the implementation of long-term
measures that respond to the growing expectations of Cameroonian consumers.
Following the discussions,
the regulator will continue monitoring the implementation of agreed actions and
commitments as part of its mandate to protect users and promote a reliable and
efficient telecommunications sector.
