‘Our customers: Our priority', MTN Ghana CEO assures media and stakeholders

Chief Executive of MTN Ghana, Selorm Adadevoh has engaged key stakeholders in the Western and Central regions of Ghana, sharing with the updates on MTN’s strategy, operational activities, and initiatives the company is undertaking to make telecommunications and digital services available to all its customers.

The joint session was held in Takoradi under the theme: ‘Leveraging Technology to serve Customers with Excellence’. Mr. Adadevoh stated that MTN’s strategy is anchored in gthe belief of building the largest and most valuable platform business with a clear focus on Africa.

He shared details on what MTN Ghana is doing to achieve its strategic objectives. Some of these initiatives involves putting control in the hands of customers. Selorm stated that MTN has invested over One million dollars in a Call Centre technology transformation that will enable MTN to serve customers better.

He said additionally that the company had optimised its Interactive Voice Response (IVR) and introduced additional Self Service Platforms and Digital Channels such as Ayoba and MyMTN app2.0 to enhance customers experiences on the network.

Mr. Adadevoh provided further information on MTN’s Environmental. Social, and Governance (ESG) initiatives. He emphasised that MTN was dedicated to safeguarding the environment by aiming for zero carbon emmissions by 2040. He stated that MTN strives to promote financial inclusion, collaborate with partners to create value for stakeholders, and foster inclusive economic growth in Africa.

Mr. Adadevoh provided further information on MTN’s Environmental, Social, and Governance (ESG) initiatives. He emphasized that MTN was dedicated to safeguarding the environment by aiming for zero carbon emissions by 2040. He stated that MTN strives to promote financial inclusion, collaborate with partners to create value for stakeholders, and foster inclusive economic growth in Africa.

The presentation also highlighted the specific ways in which MTN contributes to national development through Corporate Social Initiatives, as well as its contributions in terms of taxes nd levies to support Ghana’s socio-economic progress.