Tech Mahindra, a leading provider of digital transformation, consulting,
and business re-engineering services and solutions, announced an integration
with Microsoft to enable Generative AI-Powered Enterprise Search.
The new offering, Generative AI Powered Enterprise Knowledge Search under
Tech Mahindra’s TechM amplifAI0- suite of AI offerings and solutions, will help
enterprises increase effectiveness and personalization by using generative AI
to unlock the full potential of enterprise data and present a multi-modal,
multi-channel search experience.
Tech
Mahindra’s Generative AI-powered Enterprise Knowledge Search integrates
Microsoft Azure OpenAI Service, Azure Cognitive Search, and Azure Language
understanding to help enterprises unleash knowledge accessibility in a unique
way, which will eventually improve the knowledge quotient within organizations.
This will bring multiple AI-led capabilities like content summarization,
knowledge graph-led knowledge structuring and a new kind of query interface.
Hasit
Trivedi, CTO – of Digital Technologies and Global Head - AI, Tech Mahindra, said, " The emergence of generative AI and
its advanced capabilities have sparked a renewed interest among enterprises to
reassess how they approach enterprise search. An average knowledge worker
spends a significant amount of time searching for information, leading to lower
productivity and organizational efficiency. We are delivering an advanced
enterprise search offering, which will unlock the full potential of data in
enterprise environments with generative AI and offer a user-centric and
efficient search, ensure tagging and indexing are correct, de-duplicate
content, remove irrelevant content & maintain the repository, leverage
advanced statistical analysis, Natural Language Processing (NLP), Large
Language Model (LLM), etc. The offering provides for the manifestation of
content transcending across different content types and multiple content
sources."
Generative
AI-Powered Enterprise Knowledge Search will help enterprises unleash new levels
of productivity by optimizing business processes, empowering people, and
creating high-quality customer and employee experiences. By facilitating faster
information access and discovery, it will help enterprises improve employee
productivity and satisfaction by creating more intelligent, personalized, and
effective experiences.
Users can also search for information from images, audios, videos, and
other types of content in addition to documents. Further, an omnichannel
experience is provided by being able to search across multiple channels, such
as voice assistants or conversational AI platforms.
Sangita
Singh, General Manager IT&ITES, Microsoft India, said, “Tech Mahindra’s offering integrates Microsoft Azure AI to enable
enterprises to tap into Generative AI, unlock the full potential of their data,
and create a multi-modal multi-channel search experience. This will not only
enhance effectiveness and personalization, but also boost employee productivity
and satisfaction.”
The launch of
Generative AI-Powered Enterprise Knowledge Search is in line with Tech
Mahindra’s continuous endeavour to transform enterprises with advanced AI-led
offerings and solutions, along with its recent addition of Evangelize Pair
Programming and Generative AI Studio.