OpenAI’s
ChatGPT has taken the world by storm since its release in November 2022 and
companies have been racing to adopt this in some shape or form in their
business processes. Helping these companies embrace the opportunity, WorkHack has announced a $1.5M funding round to develop its AI tech layer which
allows businesses to deploy safe, thoughtful, and responsible AI
functions.
The
funding round was co-led by Together Fund along with Nexus Venture Partners and also saw participation from The New Normal Fund led by Allison Pickens
along with marquee angel investors. The founder of WorkHack, Akshat Tyagi, was
an early-stage user of Open AIs original GPT3 model in 2021 and has seen
first-hand the development of various large language models (LLMs) since.
Despite the widespread interest and adoption of the technology its direct
commercial use cases are yet to go beyond copywriting and search chatbots.
Moreover, LLMs remain a black box of unknowns for companies to deploy for
serious business applications.
In
recognising the gulf between technology and business applications, WorkHack
has been building tools that allow companies to deploy safe, thoughtful, and
responsible AI without having to build AI models of their own. Gartner suggests
that Responsible AI can
enable the right outcomes by resolving dilemmas rooted in delivering value
versus tolerating risks. Responsible AI is an umbrella term for aspects of
making appropriate business and ethical choices when adopting AI,
including business and societal value, risk, trust, transparency, fairness,
bias mitigation, explainability, accountability, safety, privacy, and regulatory
compliance. Responsible AI will take 5 to 10 years to reach mainstream adoption
but will ultimately have a transformational impact on business.
Established
in 2021, WorkHack began working with businesses in the recruitment industry
building AI for interviews using GPT3. After successfully onboarding multiple
large enterprise customers within a few months of going live, and realizing the
opportunity was much larger than they initially anticipated, the company
branched into the marketing-tech sector with use cases for conversions,
consultation journeys, cancellations, habit formation, and lead
qualification.
Today,
WorkHack is the infrastructure that provides templates of use cases for
companies to build custom conversational agents and deploy them on their own
delivery stacks like web, mobile, and Whatsapp. WorkHack AI has already made over
a million conversations toward specific goals. Gartner has
reported that by 2025, 30% of outbound marketing messages from large organizations
will be synthetically generated, up from less than 2% in 2022.
Akshat Tyagi, founder of WorkHack commented:
“ChatGPT is an exciting consumer tool to play with and there is palpable
excitement among companies also, even large customer engagement platforms like
Intercom, Hubspot and Salesforce have attempted to use generative AI within
their current products. WorkHack answers the questions of how to make the
adoption scale responsibily. We will be the stable AI layer that enterprises
trust for solving their generative AI journey. Our core strength is recognising
what areas of human interactions can significantly benefit from a technology
that appears to be able to think and reason”.
“Many
companies are trying and have tried to train their own LLMs for security
reasons, but more often than not these do not stand a chance against models
built by larger tech companies. WorkHack will be the layer on top of
existing LLMs to make it viable for businesses to move forward with AI
adoption” added Akshat
Tyagi.
"We
are thrilled to partner with Workhack, a leading provider of generative AI
solutions. As every business will need tools to control and leverage Generative
AI to drive better customer engagement, we believe that Workhack is the ideal
partner for businesses to achieve that goal. Workhack's platform makes it
seamless for any consumer-facing enterprise to make AI goals driven towards
their sales & marketing use cases, in a predictable and secure fashion,” says Manav Garg, Founding Partner, of Together Fund
and CEO, Eka
“Application
layer for generative AI till now has primarily aided activities like
copywriting and graphic editing. WorkHack aims to build predictability and goal
alignment for companies to deploy and find their own interesting use cases of
Gen AI. We are thrilled to partner with Akshat and WorkHack team to help drive
the adoption of Generative AI at scale”, says Jishnu Bhattacharjee, managing director, Nexus Venture Partners.
WorkHack
is the first large-scale enterprise deployment of ChatGPT’s foundation
technology for complex use cases.
By: Nana Appiah Acquaye
