By: Kanto
Kai Okanta
The Ministry of ICT in
Eswatini has concluded the third day of its Change Agent Training Workshop
under the Digital Eswatini Project, marking another step in the country's
efforts to accelerate the digitisation of public services and improve
government service delivery.
The workshop brought
together designated Change Agents from various government ministries and
agencies, providing them with the skills and frameworks needed to support and
lead digital transformation initiatives within their respective institutions.
According to organisers,
participants demonstrated strong commitment to advancing the government's
digital agenda, with discussions focusing on strategies to make public services
more accessible, efficient, and responsive to the needs of citizens.
A key component of the
training was a comprehensive 90-day implementation structure and milestone
planning exercise, which equipped participants with practical tools for
managing organisational change and driving the adoption of digital solutions
across government.
The programme formally
entrusted the Change Agents with the responsibility of championing digital
transformation efforts within their institutions. Their role is expected to be
critical in supporting the rollout of new digital services, fostering innovation,
and ensuring that public sector reforms are effectively implemented.
The workshop also saw the
launch of the Digital Eswatini Change Agent Network, a collaborative platform
designed to promote knowledge sharing, accountability, and continuous learning
among change leaders across government.
The initiative forms part of
the broader Digital Eswatini Project, which seeks to modernise government
operations, expand digital service delivery, and strengthen the country's
digital ecosystem. Officials believe that empowering public sector leaders to
manage change effectively will be essential to achieving the project's
long-term objectives and delivering improved services to citizens across the
country.
