By: Nana Appiah Acquaye
MobileMoney Fintech LTD (MMFL) has commenced a nationwide Know Your
Customer (KYC) update exercise for all Mobile Money (MoMo) Agents and Merchants
as part of efforts to strengthen the security of Ghana's mobile money
ecosystem, improve the accuracy of customer records, safeguard businesses
against fraud and other financial crimes, and meet regulatory requirements.
The exercise, which is currently ongoing, will end on October 31,
2026. To support the exercise, MMFL has set up designated hotspot locations in
various towns where Agents and Merchants can update their records through the
Smart Onboarding Portal. They may also complete the update independently via https://momoonboarding.mtn.com.gh/login.
Agents and Merchants should have the following documents available
before starting the update:
·
A valid Ghana Card
·
Relevant business registration documents, such as a Business
Registration Certificate
·
Form A or C
·
Municipal or District Assembly Certificate
The update process takes only a few minutes to complete once the
required documents are available. Agents and Merchants will also receive SMS
notifications at every stage of the process — from submission through
verification and approval — to keep them informed of their application status.
Speaking on the importance of the exercise, Abdul Razak
Issaka Ali, Chief Commercial Operations Officer at MobileMoney Fintech LTD,
said the initiative reflects the company's commitment to protecting the
businesses of its partners while maintaining a secure and trusted digital
financial ecosystem.
"As mobile money continues to play a critical role
in the daily lives of millions of Ghanaians, maintaining accurate records is
essential to protecting the integrity of the ecosystem and ensuring
uninterrupted service delivery. Our Agents and Merchants are at the heart of
the Mobile Money ecosystem, and protecting their businesses remains a priority
for us.”
“This KYC update is an important step in ensuring our records
remain accurate, strengthening security across the network, and meeting
regulatory requirements. We encourage all Agents and Merchants to complete the
process early to continue enjoying seamless and secure Mobile Money services,” he added.
Agents and Merchants who do not complete the KYC update by the
stipulated deadline may experience service restrictions until their records
have been successfully updated. For support, they can contact their Territory
Sales Coordinators (TSCs), visit the nearest MobileMoney Customer Service (MCS)
outlet, or engage their Agent Association leadership.
MMFL reminds all Agents and Merchants to remain vigilant against
fraud during the exercise. Agents and Merchants should only use official MMFL
channels for the KYC update and should never disclose their Mobile Money PIN or
One-Time Password (OTP) to anyone.
MobileMoney Fintech LTD remains committed to building
Ghana’s digital future together while unlocking growth and opportunities for
everyone through financial solutions that empower individuals, businesses, and
communities to thrive.
